If you have any suggestions or comments please email us using the link on the contact page.
Our Contact details:
The Matchbox Club
The Office, Village Road, Oxton, Wirral, CH43 5SR
Auction Terms and Conditions.
Estimates are based upon prices recently paid at auction for comparable items and take into account condition, rarity, quality and provenance. Estimates are subject to revision at any time. Vendors should not rely upon estimates as a representation or prediction of actual selling price.
In normal circumstances The Matchbox Club do not accept reserves. If a vendor wishes to place a reserve on a lot(s) and that lot is eventually unsold The Matchbox Club will charge the vendor a fee of 10% of the placed reserve or £10 whichever is the greater. The reserve is the confidential minimum price the vendor will accept and must be agreed with The Matchbox Club beforehand
Lots withdrawn once an item has been received by the Matchbox Club or uploaded onto the website for auction will incur a charge of 10% or the midpoint between top and bottom estimate or the reserve, whichever is greater.
If at the end of an auction an item is unsold the Matchbox Club will automatically re-enter the goods into the next scheduled auction. If the vendor wishes for the item to be returned the cost of postage and packaging will be paid for by the vendor and will be subject to our shipping policy.
Sellers and buyers fees are charged at 10%.
If you are subscribed to the club on the ‘paid’ for membership before it was suspended then the discounted rates will be honoured for the term of your membership.
Payment of proceeds of auction
Payment is to be made by 28 days following receipt of invoice, however The Matchbox Club reserve the right to withdraw any funds if the buyer fails to make payment. If the buyer fails to make payment within 28 days The Matchbox Club have the right to pay the vendor an amount up to the proceeds payable in respect of the amount bid by the defaulting buyer or re-enter the lot into the next scheduled auction.
All models are photographed prior to uploading onto the website to show condition.
All descriptions are based on opinion and details are correct to the best of our knowledge. Further information can be provided upon request. Please contact firstname.lastname@example.org
If there is a dispute with regards to model condition and / or description following a sale, seller funds will be held by the club until the issue is resolved.
If your item has been damaged in transit from the club please refer to our shipping and returns policy.
All payments are handled through PayPal.
Card payments can be processed over the phone. Please email email@example.com with your phone number and a representative will call you to take payment.
Please use account no 26834660 and sort code 301552 for bank transfers and reference your order number in the transaction.
We do not accept cheques.
Website Terms & Conditions:
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule We will normally send your order to you in 3-5 business days . International orders are generally received in under 7-10 days.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.